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the no BS podcast
The Psychology Behind Happy Guests with Kanan Whited and Alex Husner
In this episode of the podcast, Mateo and John chat it up with Happy Guest co-founders Alex Husner and Kanan Whited. There's something refreshing about this guest portal and the story and psychology behind the app is entertaining and fulfilling. You're gonna want to download this one.Episode Highlights:Guest Introductions: Exciting projects ahead: Alex, a returning guest, shares her excitement about new projects and life post-Casago.First-time guest Kanan Whitehead, co-founder of Happy Guest, joins the show to discuss his journey into vacation rental tech.Kanan’s Origin Story: From Amazon to Vacation Rentals: Kanan’s background in scaling creativity at Amazon/Whole Foods led him into vacation rental branding and operations. His work at Airbnb led to developing tools that streamline operations for property managers, leading to the founding of Happy Guest.Why Happy Guest was created: Kanan and Alex discuss how Happy Guest was born from a desire to simplify the vacation rental guest experience. Focus on creating a seamless guest journey by improving communication, workflows, and reducing operational burdens for managers.Psychology of the Guest Journey: Happy Guest focuses on the psychology of guest interactions, creating a fun and stress-free experience for both guests and property Upsells Timing: The trend is upsells in the property management space, but upsells are most effective closer to the check-in date rather than at the time of booking.Importance of Guest Communication: Guests prefer to communicate on platforms they are comfortable with (e.g., Airbnb), and property managers should align with those preferences while collecting necessary contact details.Unified Communication: The challenge of disjointed guest communications (email, text, Airbnb messages) can make Airbnb the most consistent touchpoint. The goal is to streamline communication and keep it aligned with the guest's preferences.Gamification: Happy Guest's check-in process includes a gamified element to
One Minute Podcast Tips
Why Listeners and Consumption Matter More Than Downloads
Listeners and consumption percentage are the two key analytics every podcaster should focus on to gauge their podcast's success. While downloads are important, understanding who's actually listening to your episodes provides a clearer picture of engagement. Products I Use for One Minute Podcast TipsNote: these may contain affiliate links, so I get a small percentage of any product you buy when using my link.My equipment:Shure SM7B dynamic micTZ Audio Stellar X2 condenser micRodecaster Pro II audio production studioSony MDR-7506 Studio Monitor HeadphonesJOBY Wavo Boom ArmElgato Wave Mic Arm Low ProfileRecommended resources:Captivate.fmSubstackBoomcaster remote interviewingHindenburg ProOne Minute Podcast Tips is a podcast education show brought to you by Danny Brown. If you enjoy the show, I'd love for you to leave a rating or review on your favourite podcast app!And please let your friends and other podcasters know they can listen for free on Spotify and Apple Podcasts, as well as their preferred podcast app, or online at One Minute Podcast Tips.This podcast uses the following third-party services for analysis: OP3 - https://op3.dev/privacy
Discover WellBeing
Transform Stress into Vitality: A Four-Step Strategy
Looking for a simple strategy you can use for the rest of your life to transform your stress into vitality?With life and all its twists and turns you may be feeling as though you're on a perpetual rollercoaster. And that your life feels a little out of control, but it doesn't have to feel that way. By tuning in, you'll discover ways to get back in the driver's seat and be prepared for the challenges and changes that lie ahead with these simple 4 steps.
Biz Help For You
Crafting Your Mission and Vision: Achieving Success with Jaclyn Strominger
Send us a textYour mission isn’t just a statement—it’s your compass for success! 🚀 Join Jaclyn Strominger as she reveals how aligning your mission and vision can transform your life and business. #SuccessMindset #Leadership #EntrepreneurTips #MissionAndVision #inspiration Support the showResources: https://affordablebookkeepingandpayroll.com/resource-opt-in Become a supported of the show: https://www.buzzsprout.com/1522381/support
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