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1. Introduction to Service Now

Introduction to service now instances & Process
SNC Navigations
c) SNC Applications and Modules
d) Forms,Lists and Tables Process
2. Configuring Users and Groups

a) Users
Groups
c) Roles
3. Basic Forms and List Modifications

a) Personalizing Forms
Personalizing Lists
c) Introduction to Fields
4. Scripting

a) Client Side scripting
i) Client Scripts (Intro, How to write and use)
ii) UI Policy (Intro, How to write and use)
Server Side scripting
i) UI Action (Intro, How to write and use)
ii) Business Rules (Intro, How to write and use)
iii) Script Include
5. Tables and Columns

a) Introduction, schema map, creating tables adding fields etc.
6. Applications and Modules

a) Creating and modifying applications and modules and other related activities
7. Update Set

a) Introduction to update set
Creating an update set.
c) Using an update set.
8. Reports, Gauges and HomePage

a) Introduction to Reports, Gauges and Homepages
Creating Reports, Gauges and Homepages
c) Creating a UI Page, Script Includes
9. CMS Portal

a) Creating CMS pages
Linking pages
c) Creating sections and adding sections to pages.
10. Service Catalog

a) Introduction to Items and Categories
Record Producers
c) Introduction to Variables and Variable Sets.
d) Creating workflows
e) Associating workflows to Items
11 .Introduction to SLA

12. Scheduled Jobs and Imports

13. Inbound Email Actions

14. Access Control Rules (ACL)

15. Shortcuts in Service Now

16. Data Imports

a) Creating and defining transform maps
Creating transform scripts
17. Best Practices in Service Now

 

18. Miscellaneous information

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