Superb Response From Railway Minister Suresh Prabhu

[4Vikram]

The passenger clicked a photograph of the dirty window and posted it on Twitter tagging the Railway Minister Suresh Prabhu as well as the Divisional Railway Manager of Central Mumbai.

On March 8, when Ahmedabad-based Udit Rajpara boarded the Mumbai-Ahmedabad double decker train from Mumbai, he noticed that the glass of the window near his seat was unclean and he couldn’t see through it. He clicked a photograph of the dirty window and posted it on Twitter tagging the Railway Minister Suresh Prabhu as well as the Divisional Railway Manager of Central Mumbai – “@drmbct @sureshprabhu hard to see through window of train 12931 double decke, coach C7, please tc of it.” Within few minutes, he got a reply to his tweet that said that his problem will be addressed at Valsad station as the window cannot be cleaned in a moving train. The tweet was – “Regret the inconvenience. Unfortunately train does not have on board service. We be attended at Valsad.”

“However, within a few minutes, three people from train staff came to him and spoke to him. The next station was Vapi and before we could reach Valsad – his destination, the window was cleaned at Vapi. Eventually, after each and every station post Vapi, a team of 3-4 people along with supervisor were ready at all stations to clean the window. I was impressed by this prompt action. The supervisor at every station politely asked me if I needed any other assistance,” shared 25-year-old Rajpara, who is a chartered accountant and works for his father’s firm in Ahmedabad.

Rajpara stated that at Valsad station, the station master made him speak to a senior official from western railways on the phone, who too checked with him if his problem was resolved or not.

Confirming the incident, a senior official from Western Railway Mumbai Central, said, “After observing his tweet, line staff were asked to clean the windows. Also, Ahmedabad division was advised for further action.”

- See more at: http://indianexpress.com/article/india/india-news-india/passenger-tweets-dirty-window-picture-to-suresh-prabhu-team-arrives-at-next-station-to-clean/#sthash.j4dPN2VL.dpuf

 

 

Great work sir 

[4Vikram]

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[micxas]

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