United Promises Refunds After Man Dragged From Flight

[Batman_fan]

CEO Oscar Munoz also said carrier will never again use police to remove passengers from overfull flights

United Airlines promised to reimburse the 70 passengers on board a plane that a man was dragged off injured after refusing to give up his seat, part of continuing attempts to make amends for his rough treatment.

United Continental Holdings Inc. Chief Executive Oscar Munoz said the carrier will never again use police to remove passengers from overfull flights.

“We’re not going to put a law-enforcement official on to remove a booked, paid, seated passenger,” Mr. Munoz said in an interview Wednesday with the ABC television network. “We can’t do that.”

Mr. Munoz also apologized to Dr. David Dao, the passenger forcibly removed on Sunday from a flight scheduled to travel from Chicago’s O’Hare International Airport to Louisville, Ky.

“My initial words fell short of truly expressing what we were feeling,” Mr. Munoz said, after more than two days of criticism of his reserved responses. 

President Donald Trump said Dr. Dao’s treatment was “horrible.” He said carriers should offer more for vouchers so that passengers willingly give up seats.

https://www.wsj.com/articles/united-ceo-blames-system-failure-on-passenger-removal-incident-1492003424

[Batman_fan]

Nice. Munoz is taking responsibility, which is what United wanted a the moment.