ServiceNow Online Training

[davidjhon21]

21st Century Software Solutions Private Limited is the best Online Training providers worldwide with real time experts

Course Outline:

Core Configuration

• Configure Navigation, Search and UI Options
• Manage Lists, Filters, and Forms
• UI Policies, Data Policies, UI Actions, Business Rules and Client
• Scripts 2
• Activate Plugins

User Administration

• Configure User Accounts
• Add Groups and Assign Users to Groups
• Assign Roles

Manage Data with tables and CMDB

• Learn How to Manage Data with Tables
• Work with the CMDB to add New Configuration Items (CIs)

Manage Data with Import Set and Update Set

• Work with Import Sets
• Create and Apply Update Sets

Process Application

• Work with Knowledge Base
• Create and Populate Service Catalog Items and Order Guide
• Workflows

Core Application Administration

• Set up Email Notifications and SMS Alerts
• Learn about Upgrade Process and Release Cycle
• Implement Contextual Application Security
• Record Baseline Performance Statistics

Service Administration

• Create and Modify Reports
• Create and Apply SLAs
• Customize and Brand Your Instance
• Use Social IT Capabilities

Case studies/Walk through some real projects

Interview Guidance

Ad-hoc session for question and answer