Service Now Orchestration and Mapping Course Content | Service Now Orchestration and Mapping online training

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Service Now Orchestration and Mapping Course Contents

 

 

Module 1 – Introduction to Service-Now

·         Introduction to Service-Now Web Page.

·         Introduction to List and Forms

·         Introduction to Service-Now API’s (REST and SOAP)

·         Lab - on querying, creating and updating a record (Incident, Service request OR Change)

·         User and group administration in Service-Now. Walk-through into different Roles

Module 2 – Creating custom Application

·         Introduction to System Applications

·         Lab - Create new application

·         Lab - Create 2 tables for the application, relate one table with other

·         Lab - Create list and forms for both the tables (User interface)

·         Lab - Add relation between 2 information

·         Lab - Populate data in the tables

·         Lab - Create custom report of the above data and make a schedule of the report

·         Lab - Import data and run the transformation

·         Lab - Create email template and email notification

·         Lab - Publish application and export the XML

·         Introduction to access management

·         Roles and access control list

·         Lab - Apply the security

·         Lab - Create a mobile specific view of the application

·         Lab - Configure Live chat for application support

Module 3 – Create Service Catalog and Workflow

·         Introduction to Service Catalog

·         Lab - Create Service Catalog.

·         Introduction to Workflows

·         Lab - Build a workflow in relation with the application.

·         Lab -Publish the workflow.

·         Lab –Relate it with the application and try a demo.

Module 4 – Service-Now Orchestrator

·         Introduction to Process Automation and briefing other automation tools

·         Introduction to Service-Now Orchestration

·         Architecture

·         Lab - Creation of simple workflow

·         Lab - Using different activities in the workflow

·         Introduction on incorporating out of the box contents.

·         Lab - Incorporate out of the box contents(using REST API)

 

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